Privacy Policy

effective date: 4th May 2026

last updated: 4th May 2026

pathcraft ('[we]', 'us', 'our') is committed to protecting your personal information and handling it in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). this policy explains what information we collect, how we use it, and your rights in relation to it.

1. who we are

pathcraft is a workplace advisory service based in Australia. we provide one-to-one advisory sessions, career strategy support, and related services to individuals navigating employment, career transitions, and independent work.

if you have any questions about this policy or how we handle your data, you can contact us at:

email: hello@pathcraft.com.au
website: pathcraft.com.au

2. what personal information we collect

we collect personal information that is reasonably necessary for our services. this may include:

information you give us directly

your name and contact details (email address, phone number)
information about your work situation, employment history, or career goals — shared during booking, sessions, or correspondence
payment information (processed securely via our third-party payment provider — we do not store card details)
any other information you choose to share with us

information collected automatically

website usage data (pages visited, time on site, browser type) collected via cookies and analytics tools
IP address and device information

information from third parties

if you book through a third-party platform (such as Calendly or a similar tool), we may receive your name, email, and booking details from that platform

3. how we collect personal information

we collect personal information in the following ways:

when you complete a booking or contact form on our website
when you book a session through our scheduling platform
when you sign up to our email list
when you communicate with us by email or other means
automatically via cookies and analytics tools when you visit our website

4. why we collect and use your information

we use your personal information to:

provide and deliver our advisory services
respond to your enquiries and manage your bookings
send you session-related communications (confirmations, reminders, follow-ups)
send you our email newsletter and updates, where you have opted in
improve our website and services through analytics
comply with our legal obligations

we will not use your personal information for any other purpose without your consent, unless required or permitted by law.

5. email marketing

if you subscribe to our email list, we will send you updates, resources, and information relevant to workplace navigation and career strategy. you can unsubscribe at any time by clicking the unsubscribe link in any email, or by contacting us directly.

we use a third-party email marketing platform to manage our list and send communications. your email address and name will be stored on that platform in accordance with their privacy policy. we will only share what is necessary to deliver the service.

6. disclosure of personal information

we do not sell, rent, or trade your personal information. we may share it with:

third-party service providers who assist us in operating our business (such as our booking platform, email marketing provider, payment processor, and website host) — only to the extent necessary for them to perform their services
professional advisers (such as lawyers or accountants) where necessary
government or regulatory bodies where required by law

where we share information with third-party providers, we take reasonable steps to ensure they handle it in accordance with the APPs.

7. overseas disclosure

some of the third-party platforms we use (such as email marketing tools or scheduling software) may store or process data on servers located outside Australia. where this occurs, we take reasonable steps to ensure those providers maintain appropriate data protection standards.

8. cookies and analytics

our website uses cookies — small files stored on your device — to help us understand how visitors use the site and to improve your experience. cookies may collect information such as pages visited, time spent on site, and referring URLs.

you can disable cookies through your browser settings at any time. please note that disabling cookies may affect some features of the website.

we use Wix Analytics to collect aggregated, non-identifiable data about website traffic and usage.

9. security

we take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. our website is hosted on Wix, which maintains its own security standards. payment processing is handled by a third-party provider and we do not store payment card data.

no method of transmission over the internet is completely secure. while we take reasonable precautions, we cannot guarantee absolute security.

10. retention of personal information

we retain personal information for as long as is necessary to provide our services, comply with our legal obligations, and resolve any disputes. when personal information is no longer required, we take reasonable steps to destroy or de-identify it.

11. your rights — accessing and correcting your information

under the Australian Privacy Principles, you have the right to:

request access to the personal information we hold about you
request that we correct personal information that is inaccurate, out of date, incomplete, or misleading
request that we delete your personal information, subject to our legal obligations
withdraw consent to marketing communications at any time

to make a request, contact us at hello@pathcraft.com.au. we will respond within a reasonable timeframe and in accordance with the APPs. in some cases, we may ask you to verify your identity before fulfilling a request.

12. complaints

if you believe we have breached the Australian Privacy Principles, please contact us first at hello@pathcraft.com.au. we will investigate and respond within 30 days.

if you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

website: oaic.gov.au
phone: 1300 363 992

13. changes to this policy

we may update this privacy policy from time to time. the current version will always be available on our website. we encourage you to review it periodically. continued use of our website or services after any changes constitutes acceptance of the updated policy.